About
My current role is Manager Technical Specialist for Data Science Domain at Bardach Consulting for Federal Government.
ACHIEVEMENTS & RECOGNITION
- Successfully implelemtation of data migration project for Fredral goverment.
- Sentiment Analysis of Stocktwits in Python for ANU Finance researchers, 4 academic papers published to top 6 accounting journal referenced and acknowledge the code.
- Micro Focus FY22 Q1 Professional Service Recognition Program Winner
- Telstra Excellence Award FY19
- Telstra Group Executive Award FY19
- Full score 5/5 in Telstra Annual Performance review for 3 Years.
- HPE recognition for efforts and professionalism that double the Services Footprint within the ALU (Nokia) Account for Software Service.
- Received more than 83 Telstra Appreciate (Recognitions) in 3 Years.
- Chatbot integrated with HPSM in Python, become trending topic in #chatbot on linkedin
- Developed Python Libraries for Telstra Next Gen SDN project DIN for SM9 to communicate with Ansible on AWS environment.
- Recognition for number of Milestone Telstra JP2047 Projects, including E137, TS19, GSUR etc.
- Fujitsu Star reward
Facts
System down, my responsibility, whatever the reason is.
Keep the system up, whatever it takes.
Telstra Appreciate/Recognitions
ITSM Projects
Years Of Experience
Hard Worker
Resume
My current role is Solution Architect at Micro Focus for multiple large Federal Government Projects.
Download Chen Chen's Full CV below:
Education
Master of Data Science, AI and Computational Modelling
2023
University of Canberra, Australia
Bachelor of Information Technology
2008
University of Canberra, Australia
Diploma of Computer management Information
2003
Nanjing University of Aeronautics and Astronautics, China
CERTIFICATION & TRAINING
ITOM-CMS Certified Presales Engineer
2022 | Micro Focus
Implementing DevOps
2020 | SoftEd
Foundation of DevOps
2020 | SoftEd
ITIL V3 Foundation Certificate in ITSM
2014 | AXELOS Global Best Practice
Python for Engineers
2018 | Python Charmers
Implementing a Data Warehouse with Microsoft SQL Server
2014 | Microsoft - 20463
Querying Microsoft SQL Server 2012
2013 | Microsoft - 10774
Administering Microsoft SQL Server 2012 Databases
2013 | Microsoft - 10775
HP ATP Cloud Service Automation CSA 4.x
2015 | Hewlett Packard Enterprise
HP Service Manager 9.3x Advanced
2015 | Hewlett Packard Enterprise
HP Service Manager 9.4x Advanced
2015 | Hewlett Packard Enterprise
HP UCMDB 10.x Administration
2015 | Hewlett Packard Enterprise
SM-uCMDB Integration
2015 | Hewlett Packard Enterprise
ITOM-CMS Certified Presales Engineer
2022 | Micro Focus
Agile Scrum Master
2017 | Fujitsu
Professional Experience
Manager Technical Specialist
2023 - Current
Bardach Consulting
- Data migration for Fedral goverment
- Application development with Python Django for Fedral goverment
Solution Architect
2021 - 2023
Micro Focus Australia Limited
- Winner for Q1 FY22 Professional Service Recognition Program
- Resolved long-standing complex problem in Application and Database performance for Nokia/Optus project
- Resolved long-standing problem in Application Smart Search Indexing for DAWE project
- Developed and setup AWS environment for DAWE project, the environment has been used as Development environment that allows local and Offshore resources to work together on project deliverables
- Developed, prepared milestone packages in short period time for DAWE ITSM Project, ensured the deliverables are met in agreed timeline.
- Setup AWS environment for Fortify project POC, Fortify is Machine learning enabled application that support Software Security Assurance.
- Developed Python script for migrate different type of documents.
- Current undertaking the preparation for the AWS Cloud Solution Architect (Associate) Certification.
Technical Domain Lead & LOB SRE Lead
2017 - 2021
Telstra Corporation Limited
- 5/5 in Telstra Annual Performance review
- Telstra Excellence Award FY19
- Telstra Group Executive Award FY19
- Received more than 60 Telstra Appreciate (Recognitions).
- Developed Auto-Fixes in DataStage and Service Manager, with Python and JavaScript, improved daily operation effectiveness and helped project passed number of milestone demonstration and testing.
a. Auto-Fix that automatically check scheduled ETL jobs and reset failed job, automatically send email notification about job status and number of url availability to stakeholders. (use to be manual daily action)
b. Auto-fix that automatically fix CI relationships according to CI taxonomy in SM, workaround for a known issue, reduced incidents about CI relationships from 10-15 /day to 1-2 / week
c. Auto-fix that automatically create SLOs base on pre-defined condition and parameters. (use to be manual process)
d. Auto-fix that fixing auto-incidents contains invalid CI and not add to toDo queue (workaround for 2 defects, helped with number of Defence Demo)
e. Created Support Bot that action Incidents assigned to the Assignment Group using published Instructions. (Learning function in beta) - Automate daily check, reduced daily check for reporting and SM stream from half day to two hours.
Senior Application Specialist
2016 - 2017
Fujitsu Australia Limited
- Created the Release process for CSIs and Bugfixes.
- Completed 9 Releases in 7 months, including:
1. Developed 32 solutions to fulfil CSI requirements.
2. Developed 24 bug fixes for Problems and Complex Incidents. - Standardized the documents and created process for document handling in the team.
- Developed Admin tool that enabled assurance team able to perform complex fixes, improved efficiency of BAU tasks.
- Reviewed and updated the Database Refresh process
- Provided timely, specialist advice to multiple Major incidents and been the main person resolved major incidents within SLA.
- Created common error reference guide that improved troubleshooting efficiency of support team.
- Took on support for Web Service Event Handler in short period of time, created procedure for daily health check, built up common error reference base, resolved number of WSEH related incidents, which has reduced Negative Ack from average 400/day to 50 /day.
For more info, please download Chen Chen's Full CV:
Services
Services including but not limited to:
AI & Machine Learning
Python consultation
Sentiment Analysis with NLTK
Computer vision with openCV, Tensorflow
Chat bot with Python
Robotics & STEM Education
Raspberry Pi robots
Arduino robots
Sytar Series Robots
Specialized Programming Language
Javascript | Python | R | C & C# | Arduino | TSQL | RAD | Asp.net
ITSM Consultation
HP Service Manager 9.X and BP4SM
HP Operation Orchestration 10.X (HPOO)
Cloud Service Automation (CSA)
HP Universal Configuration Management Database (uCMDB)
Web services
HP Service Manager 7.x
Database & DWH Solution
Cognos & DataStage
Microsoft SQL Server Always On Failover Clustering
Database Mirroring
Database refresh
Data Extraction
Database hardening
Windows Server Failover Clustering
DWH with DB2
Contact
Location:
Canberra, Australia
Email:
chen@doublechen.com
Call:
+61 423 677 988