Chen Chen

Master of Data Science, AI and Computational Modelling

2023

University of Canberra, Australia

Bachelor of Information Technology

2008

University of Canberra, Australia

Diploma of Computer management Information

2003

Nanjing University of Aeronautics and Astronautics, China

ITOM-CMS Certified Presales Engineer

2022 | Micro Focus

Implementing DevOps

2020 | SoftEd

Foundation of DevOps

2020 | SoftEd

ITIL V3 Foundation Certificate in ITSM

2014 | AXELOS Global Best Practice

Python for Engineers

2018 | Python Charmers

Implementing a Data Warehouse with Microsoft SQL Server

2014 | Microsoft - 20463

Querying Microsoft SQL Server 2012

2013 | Microsoft - 10774

Administering Microsoft SQL Server 2012 Databases

2013 | Microsoft - 10775

HP ATP Cloud Service Automation CSA 4.x

2015 | Hewlett Packard Enterprise

HP Service Manager 9.3x Advanced

2015 | Hewlett Packard Enterprise

HP Service Manager 9.4x Advanced

2015 | Hewlett Packard Enterprise

HP UCMDB 10.x Administration

2015 | Hewlett Packard Enterprise

SM-uCMDB Integration

2015 | Hewlett Packard Enterprise

ITOM-CMS Certified Presales Engineer

2022 | Micro Focus

Agile Scrum Master

2017 | Fujitsu

Manager Technical Specialist

2023 - Current

Bardach Consulting

• Data migration for Fedral goverment
• Application development with Python Django for Fedral goverment

Solution Architect

2021 - 2023

Micro Focus Australia Limited

• Winner for Q1 FY22 Professional Service Recognition Program
• Resolved long-standing complex problem in Application and Database performance for Nokia/Optus project
• Resolved long-standing problem in Application Smart Search Indexing for DAWE project
• Developed and setup AWS environment for DAWE project, the environment has been used as Development environment that allows local and Offshore resources to work together on project deliverables
• Developed, prepared milestone packages in short period time for DAWE ITSM Project, ensured the deliverables are met in agreed timeline.
• Setup AWS environment for Fortify project POC, Fortify is Machine learning enabled application that support Software Security Assurance.
• Developed Python script for migrate different type of documents.
• Current undertaking the preparation for the AWS Cloud Solution Architect (Associate) Certification.

Technical Domain Lead & LOB SRE Lead

2017 - 2021

Telstra Corporation Limited

• 5/5 in Telstra Annual Performance review
• Telstra Excellence Award FY19
• Telstra Group Executive Award FY19
• Received more than 60 Telstra Appreciate (Recognitions).
• Developed Auto-Fixes in DataStage and Service Manager, with Python and JavaScript, improved daily operation effectiveness and helped project passed number of milestone demonstration and testing.
      a. Auto-Fix that automatically check scheduled ETL jobs and reset failed job, automatically send email notification about job status and number of url availability to stakeholders. (use to be manual daily action)
      b. Auto-fix that automatically fix CI relationships according to CI taxonomy in SM, workaround for a known issue, reduced incidents about CI relationships from 10-15 /day to 1-2 / week
      c. Auto-fix that automatically create SLOs base on pre-defined condition and parameters. (use to be manual process)
      d. Auto-fix that fixing auto-incidents contains invalid CI and not add to toDo queue (workaround for 2 defects, helped with number of Defence Demo)
      e. Created Support Bot that action Incidents assigned to the Assignment Group using published Instructions. (Learning function in beta)
• Automate daily check, reduced daily check for reporting and SM stream from half day to two hours.

Senior Application Specialist

2016 - 2017

Fujitsu Australia Limited

• Created the Release process for CSIs and Bugfixes.
• Completed 9 Releases in 7 months, including:
      1. Developed 32 solutions to fulfil CSI requirements.
      2. Developed 24 bug fixes for Problems and Complex Incidents.
• Standardized the documents and created process for document handling in the team.
• Developed Admin tool that enabled assurance team able to perform complex fixes, improved efficiency of BAU tasks.
• Reviewed and updated the Database Refresh process
• Provided timely, specialist advice to multiple Major incidents and been the main person resolved major incidents within SLA.
• Created common error reference guide that improved troubleshooting efficiency of support team.
• Took on support for Web Service Event Handler in short period of time, created procedure for daily health check, built up common error reference base, resolved number of WSEH related incidents, which has reduced Negative Ack from average 400/day to 50 /day.